Service Excellence

Your systems solutions from SSP are always installed with the utmost care and to manufacturer specifications and the latest certifications. All components are tested, assessed and documented in a final commissioning report. But we don’t stop there, sophisticated, high-tech electronics deserve ongoing attention and our Proactive Service Plans make sure sensitive equipment achieves maximum uptime so you can focus on your core business and profitability. With our specially tailored after-installation service and support plans, you’re assured any system discrepancies will be addressed quickly, many times remotely and often without you even knowing there was a potential issue.

Why take advantage of the SSP Service Excellence Program?

  • Reduce systems downtime with preventative maintenance of systems
  • Save on costs associated with administrative tasks
  • Predictive service, equipment, inspections and/or training budgets
  • No waiting for approvals or POs, which decreases service response times
  • Modular service options based on client’s needs
  • Limit Clients security and financial risks
  • Assess, document and eliminate potential threats to systems failures

Covered items in our Service Excellence Program include:

  • Complete or partial coverage of systems components
  • Fixed labor costs for systems repairs
  • Priority service response within 8 business hours
  • Preventative systems inspections with reporting through web-based portal
  • Training and / or other technical support
  • Prepay for equipment upgrades, spare service parts and badge accessories