What Are Managed and Co-Managed Security Services?
Managed and co-managed services give organizations two ways to support the technology behind their security and life safety systems without overloading internal teams. Managed services can shift day-to-day administration, maintenance, monitoring, and support to SSP, while co-managed services keep your team in control with added help for escalations, remote troubleshooting, system health, vendor coordination, and ongoing improvements.
Find the Right Service Model for Your Team
Whether you need a more fully outsourced model or want to strengthen an internal IT, facilities, or security team, SSP supports organizations throughout Georgia and multi-site operations nationally with service models built around reliability, accountability, and long-term system performance.
Managed Services
Day-to-day support and administration of security technology.
Ideal for organizations without dedicated IT or Facilities staff or internal technology expertise.
- 24/7 Remote & Onsite Support
- Full Technology Lifecycle Management
- Software Patch & Version Updates
- System Health Monitoring
- Secure Backup & Disaster Recovery
Co-Managed Services
Collaborative security technology support with your internal team.
Perfect for teams that want to maintain control while gaining expert support where it’s needed most.
- Remote End-User Support
- Escalation Assistance for Complex Issues
- Shared Access to Industry-Leading Tools
- Manufacturer Relationship Management
- Internal Oversight and Decision-Making Power
Which Service Model Is Right for You?
Choose Managed Services
Best when you want to offload security technology responsibilities and rely on a trusted partner to manage support, maintenance, monitoring, and ongoing performance end-to-end.
Choose Co-Managed Services
Best when your IT or Facilities team wants to stay in control but needs expert escalation support, vendor coordination, monitoring, troubleshooting, and ongoing guidance.
Managed vs. Co-Managed Services FAQ
What is the difference between managed and co-managed security services?
Managed services mean a partner handles support, maintenance, and ongoing system performance end-to-end. Co-managed services keep your internal team in control while adding expert support for escalations, monitoring, troubleshooting, and process improvements.
Which service model is best for multi-site organizations in the Atlanta metro area?
Multi-site environments often benefit from either model, depending on internal resources. Managed services can centralize support across locations. Co-managed services work well when your team wants help with standardization, reporting, escalation, vendor coordination, and system health without outsourcing everything.
Can you support systems installed by another integrator?
Yes. Service takeovers typically include assessing the current environment, documenting what is in place, resolving recurring issues, and building a support plan so the system is stable and serviceable long-term.
Do these service models include preventive maintenance?
Yes. Preventive maintenance helps reduce repeat issues, improve reliability, and keep systems operating consistently over time. The exact scope depends on the service plan and the systems being supported.
Does co-managed mean your team or our team makes final decisions?
Your team keeps decision-making authority. Co-managed services are designed to provide support, escalation help, and recommendations while you maintain control over standards, priorities, and approvals.
How do we get started with managed or co-managed services in Atlanta, GA?
Start with a walkthrough to review your current systems, pain points, and support goals. From there, the service plan can be built around your site needs, response expectations, and budget.
Next Step
Need managed or co-managed security system support?
Request a consultation to review your current systems, service gaps, internal resources, and the right support model for your team, including takeovers, preventive maintenance, monitoring, remote support, and ongoing administration across Georgia or nationally.
Request a Consultation